FAQ

FREQUENTLY ASKED QUESTIONS

Answers to some common questions about our tours.

Bike Tour

Reservation

Reservations can be made up to 6 months in advance. If you want to book a tour in October, you can book it from April. Exception is a booking for next year, which is suspended until we finish reviewing the tour contents including price, service and duration in the end of year. It usually starts from the middle of January.

If you are a travel agent or someone who wants to make a reservation on behalf of tour participants for some reasons, please directly ask us through Contact Us with following information. Please note that bank transfer is the only way of payment for a booking by travel agent.

  • Tour
  • Date
  • Number of participants
  • Name & height of all participants (e.g., Jon:175cm)
  • Accommodation (on previous & that night)

Basically, the minimum booking number is 2 for all tours but we can accommodate you if you can pay for total fee for 2 people. Please refer to each tour detail page if you would like to know how much it is.

We do not offer bike rental service that is just a self-guided tour since we want you to truly understand local culture of rural Japan.

Basically, we do not shorten the tour. But we can offer a customized tour with additional fee so please let us know before booking a tour.

Yes. We gladly offer vegetarian or gluten-free meals for lunch. Please notify us when you book a tour.

Bike & Limit

Panasonic e-bike

  • Model: Panasonic, Hurryer
  • Proper height: 150-185cm (replacing a saddle, it can be available from 145cm)
  • Minimum saddle height: 75.5cm
  • Wheel size: 26 inches
  • Gear: 7 speeds
  • Attachment: Bottle holder
  • *There is no front basket currently for safety reason.
    *The stem is fixed and the height of handlebar cannot be adjusted.
    *If necessary, please let us know how many cushion seat covers you would like when booking a tour. (up to 4 per group)

We do not have any age limit but height limit (145-185cm). Please note that we do not take any responsibility for any problem, concern and discomfort that a person who is out of the height limits has on a bike ride. A booking that does not meet the limit may be possibly rejected for safety reason.

No. For safety reason, we do not attach a child seat.

Access & Cancellation

  • Maze E-Bike Tour / Maze E-Bike Tour – Half / Maze E-Bike Tour – Premium
  • Takayama E-Bike Tour

We send you an email by 6:00pm on the day before tour date but sometimes finalization is required to be made in the morning (mostly by 7:30am) to follow the latest weather forecast.

We will reschedule the tour if we have availability before or after and also if you can join then. If not, we will give you a full refund.

Note About Photography

During each tour, our tour guide will take photos on his/her phone and send you later. If you have your own camera, please feel free to ask him/her. Please be informed that photos taken by our guides may be published on our website or SNS accounts for marketing and promotion. If you do not want, please kindly tell us.

Sake Tour

JR Hida-Hagiwara station

Nothing particularly except interests and questions about sake!

Yes but he/she is not allowed to drink sake since the minimum drinking age is 20 in Japan. 

Walking Tour

JR Hida-Hagiwara station

Nothing particularly except interests and questions about local foods!

Yes, of course. We can coordinate some walking tours not advertised for people who cannot or do not like to cycle to the village. Please directly contact us by email or the form.