FAQ | UMESEKO TOUR

Walking Tour

Where should I meet?

Takayama E-Bike Tour: Our office (Oshinmachi 1-65, Takayama, Gifu, Japan)

Maze E-Bike Tour: JR Hida-Hagiwara station (take 8:00 train leaving Takayama for 9:00 tour)

What should I bring on the tour?

Comfortable clothes and shoes
Warm jackets and gloves (from Oct to Dec & Mar)
Swimsuit (if you want to swim in the river)
Bottle of water

What kind of e-bike can I use?

Model: Panasonic, Hurryer
Proper height: 150-185cm (replacing a saddle, it can be available from 145 to 190cm)
Minimum saddle height: 75.5cm
Wheel size: 26 inches
Gear: 7 speeds
Attachment: Bottle holder (no front basket currently)

Is vegetarian option available for lunch?

Yes. We gladly offer vegetarian or gluten-free meals for lunch. Please notify us when you book a tour.

Can I shorten the tour duration or length?

Basically, we do not shorten the tour. But we can offer a customized tour so please let us know before booking a tour.

What is the difference between 3 types of Maze E-Bike Tour?

	Standard	Premium	Half
Type	Group tour	Private tour	Group tour
Lunch	Regular local lunch	Kaiseki (traditional multi-course Japanese meal)	None
Farm experience	None	30 mins to 1 hour before lunch	None
Duration	6 hours	7.5 hours	3.5 hours
Length	28km	28km	24km

Do you offer child seats attached on a bike?

No. For safety reason, we do not attach a child seat.

What if you cancel bike tour for some reason such as poor weather condition?

We offer walking tour as alternative. Difference is refunded.

What time do you notify me that you cancel bike tour or you amend tour schedule due to weather condition?

We send you an email by 6:00pm on the day before tour date but sometimes finalization is required to be made in the morning (mostly by 7:30am) to follow the latest weather forecast.

Note About Photography

During each tour, our tour guide will take photos on his/her phone and send you later. If you have your own camera, please feel free to ask him/her. Please be informed that photos taken by our guides may be published on our website or SNS accounts for marketing and promotion. If you do not want, please kindly tell us.