FAQ
FREQUENTLY ASKED QUESTIONS
Answers to some common questions about our tours.
Please visit each tour page first from the links below. You can find the rate list in “Tour Detail” section and the availability on the booking calendar at the bottom, where you can proceed with making a reservation. Please note that we show availability up to 180 days in advance excluding the following year as described at the next FAQ. Only for Maze E-Bike Tour – Premium, you need to send us a booking request to check the availability.
Reservations can be made up to 180 days in advance. If you want to book a tour in October, you can book it from April. Exception is a booking for the following year, which is suspended until we finish reviewing the tour contents including price, service and duration in the end of year. It usually starts from the middle of January.
There is no age limit for all bike tours but height requirement (145cm-185cm). We do not offer and attach a child seat for safety reason so your children must be 145cm or higher and capable enough to safely ride on a bike by themselves.
No bike rental service is available. We offer only guided tour so that you can truly understand local culture of rural Japan.
Yes. However, all tours are private and the minimum tour fee is the rate for 2 people. Please refer to each tour detail page if you would like to know how much it is.
Yes. You can bring and store suitcases inside of our bike garage during the tour with additional charge (1,000 JPY / group) so that you can directly head to your next destination such as Kyoto or Tokyo just after the tour.
Please refer to the page below to make your trip plan.
【Updated in March 2025】The best train time for our tour on the JR Takayama Line
Reservation
Yes. We gladly offer vegetarian or gluten-free meals for lunch. Please notify us when you book a tour.
If you are a travel agent or someone who wants to make a reservation on behalf of tour participants for some reasons, please directly ask us through the following forms. For other bike tours, please enquire via Contact Us. Please note that bank transfer is the only way of payment for a booking by travel agent.
Yes. We can slide the tour start time earlier or later with additional charge so please let us know before booking a tour.
Basically, we do not shorten the tour. However, we can offer a customised tour with additional charge so please let us know before booking a tour.
Not really because we usually reflect the very latest availability on the booking calendar. You can enquire through Contact Us but please note that we do not reply back if we have no availability or no other option.
Bike & Limit
- Model: Panasonic, Hurryer
- Proper height: 150-185cm (replacing a saddle, it can be available from 145cm)
- Minimum saddle height: 75.5cm
- Wheel size: 26 inches
- Gear: 7 speeds
- Attachment: Bottle holder
*There is no front basket currently for safety reason.
*The stem is fixed and the height of handlebar cannot be adjusted.
*Any parts cannot be replaced with customers’ own belongings.
*If necessary, please let us know how many cushion seat covers you would like to rent when booking a tour.
We have no age limit but height requirement (145cm-185cm). Please note that we do not take any responsibility for any problem, concern and discomfort that a person who is out of the height restriction has on a bike ride. A booking that does not meet the requirement may be possibly rejected for safety reason.
Access & Cancellation
- Maze E-Bike Tour / Maze E-Bike Tour – Half / Maze E-Bike Tour – Premium: Hida-Hagiwara station
- Takayama E-Bike Tour: Takayama office (Oshinmachi 1-65, Takayama, Gifu, Japan)
We send you an email by 6:00pm on the day before tour date but sometimes finalization is required to be made in the morning (mostly by 7:30am) to follow the latest weather forecast.
We will reschedule the tour if we have availability before or after and also if you can join then. If not, you can choose to receive a full refund or join the alternative walking tour with a partial refund.
Yes, there are some free parking spaces. Parking information will be provided when you receive a reminder email sent 2 days before your tour date.
Note About Photography
During each tour, our tour guide will take photos on his/her phone and send you later. If you have your own camera, please feel free to ask him/her. Please be informed that photos taken by our guides may be published on our website or SNS accounts for marketing and promotion. If you do not want, please kindly tell us.
JR Hida-Hagiwara station
Nothing particularly except interests and questions about sake!
Yes but he/she is not allowed to drink sake since the minimum drinking age is 20 in Japan.
If you are a travel agent or someone who wants to make a reservation on behalf of tour participants for some reasons, please directly ask us through the following form. Please note that bank transfer is the only way of payment for a booking by travel agent.
JR Hida-Hagiwara station
Nothing particularly except interests and questions about local foods!
Yes, of course. We can coordinate some walking tours not advertised for people who cannot or do not like to cycle to the village. Please directly contact us by email or the form.
If you are a travel agent or someone who wants to make a reservation on behalf of tour participants for some reasons, please directly ask us through the following forms. Please note that bank transfer is the only way of payment for a booking by travel agent.